Other Connections
Biography
I focus on the surprising pathways for creating profitable customer relationships with warranty and product support programs. Until now the construction and real estate industries have been notorious for being unable to maximize these opportunities.
I am the founder of BuildSERV Inc., which was acquired by Constellation Homebuilding Systems. I am now the Vice President of the BuildSERV division.
Interests
customer service, document management, mobile devices, customer relationship and warranty management, lead referral, e-mail campaign management, sharepoint services, survey tools, help desk systems, owner's & maintenance guides, and content management.
